With idyllic destinations, suitable by the Mediterranean Sea in Spain, Helios Lodges have built a new enjoyable and healthful proposal to supply a one of a kind expertise, all these many thanks to a crew that strives to the maximum each and every working day to make the remain unforgettable.
Guest knowledge is paramount for the workforce at Helios. Digitising Helios’ procedures working with SiteMinder’s open up resort commerce platform has been critical to letting the business to structure holistic techniques centred all-around guaranteeing just about every visitor a personalised and frictionless customer journey, from their initially speak to with the lodge on line, to the instant they test out…and over and above.
Greater efficiencies direct to greater general performance
Thanks to the digitisation and automation of their processes, Helios Lodges now has a seamless workflow that integrates the PMS, booking engine and the RMS.
Kris Vanaerschot, Main Business Officer at Helios Accommodations, states “Our previous technological know-how service provider did not present the chance of course of action automation or bi-directional integrations, but because we begun utilizing SiteMinder, the seamless link that the system features to our existing systems has permitted us to automate processes and steer clear of any manual info entry. It’s also assisted us make improvements to overall performance throughout the board, for instance with regards to earnings administration.”
Thanks to SiteMinder, we are now performing much much more successfully. I have viewed an increase in direct bookings, the revenue has greater, and it has reduced human mistake. Executing my task is now additional pleasing and a lot easier. Vanaerschot provides.
Technological innovation as a driver of visitor pleasure
By supplying serious-time information and automatic methods which bypass guide procedures, SiteMinder’s system has authorized Helios to respond nimbly when new prospects and problems crop up, including surprising and immediate adjustments in the sector that impact bookings, and visitor preferences and behaviours. In unique, the enterprise underlines SiteMinder’s dynamic costs program as critical to optimising on-line sales.
With SiteMinder’s aid, Helios Accommodations has managed to enhance positive critiques for each individual of its four distinctive properties along Spain’s Mediterranean coast, therefore encouraging loyalty and brand advocacy. This is just one particular case in point of what wonderful accommodation vendors can reach when empowered by following generation know-how, helping them meet and surpass the expectations of today’s digitally savvy lodge friends
Keep up the great work Helios Resorts!