November 29, 2022


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North America Hotel Guest Satisfaction Declines as Travel Volume, Room Rates Rise, J.D. Power Finds | News


TROY, Mich.–(Company WIRE)–Jul 13, 2022–

Lodge occupancy fees are on keep track of to tactic pre-pandemic stages this year 1 as vacationers get back again on the road and in the air to make up for two-additionally many years of deferred holiday vacation programs. On the other hand, in accordance to the J.D. Electricity 2022 North The us Resort Guest Pleasure Index (NAGSI) Review, SM introduced now, the surge in need and steadily climbing rates have not been achieved with a corresponding enhancement in features or solutions. As a final result, in general lodge visitor fulfillment declines 8 factors (on a 1,000-point scale) from 2021, pushed primarily by dissatisfaction with cost and fees and guest rooms.

“The phenomenon we’re looking at this year tracks carefully with the rise in average day-to-day place charges due to the fact late 2021, placing resort residence homeowners squarely in recovery method,” reported Andrea Stokes, hospitality practice lead at J.D. Ability. “During the fielding period of the study—June 2021 through May possibly 2022—the average every day rate for branded lodges has risen 34.8%. 2 Numerous lodge proprietors and operators are utilizing this write-up-pandemic surge in vacation to get back again on a steady financial footing, still they held again on investing in upgrades and improvements for the duration of the pandemic. Lodge operators have to diligently balance a focus on recovery with the heightened guest expectations that occur with higher space premiums.”

Next are additional vital results of the 2022 research:

  • Pricing up throughout all segments but several tourists not perceiving great benefit for income: The one most important issue driving this year’s 8-level decrease in general satisfaction is hotel price and fees. An additional element driving the decrease is satisfaction with guest rooms, which indicates that lodge guests are experience like they are spending far more, but not acquiring a lot more in return.
  • Gratification with guest rooms decreases: Whilst hotels nonetheless get comparatively high gratification scores for guest space cleanliness, scores for décor and furnishings, in-area facilities and quality of bogs drop from a 12 months back.
  • Extra friends paying for net obtain: The just one resort amenity that visitors can not are living without having is Wi-Fi. A huge the vast majority (81%) of friends accessed the net in their resort rooms. The proportion of friends who compensated added for that privilege has amplified four share factors from pre-pandemic 2019.
  • Less staff interactions: Right after rising as the heroes of the pandemic by supporting to maintain hotels up and operating by one particular of the most hard durations in record, frontline resort personnel are unfold thinner this 12 months owing to the market labor shortage. However, although fewer attendees are interacting with front desk staff members and breakfast attendants this yr in contrast with pre-pandemic 2019, they continue to give staff significant rankings for courtesy.

Analyze Rankings

Upscale Prolonged Stay and Higher Midscale/Midscale Prolonged Continue to be are two new segments integrated in this year’s research. The subsequent hotel brand names rank highest in guest fulfillment in their respective segments:

Luxurious: The Ritz-Carlton (885) (for a second consecutive calendar year)

Higher Upscale: Tricky Rock Resorts (883) (for a second consecutive year)Upscale: Hilton Backyard garden Inn (868)

Upscale Extended Continue to be: Hyatt Residence (857)

Higher Midscale: Drury Lodges (877) (for a 17th consecutive calendar year)

Higher Midscale/Midscale Prolonged Continue to be: Sonesta Simply just Suites (852)

Midscale: Wingate by Wyndham (849)

Financial system: WoodSpring Suites (798)

See the rank charts for each individual phase at

The 2022 North The usa Lodge Guest Pleasure Index (NAGSI) Study, now in its 26th calendar year, analyzes visitor responses to a lot more than 150 inquiries concerning branded lodge keep activities and benchmarks the efficiency of 101 brands throughout 8 market segments. This year’s research is based on responses from 34,407 resort attendees for stays between May perhaps 2021 and May 2022.

For extra information and facts about the North The us Hotel Visitor Gratification Index (NAGSI) Research, go to

About J.D. Electrical power

J.D. Electric power is a international leader in client insights, advisory companies and knowledge and analytics. A pioneer in the use of significant facts, synthetic intelligence (AI) and algorithmic modeling capabilities to understand purchaser behavior, J.D. Energy has been providing incisive field intelligence on consumer interactions with brand names and items for additional than 50 yrs. The world’s leading firms across main industries rely on J.D. Electricity to tutorial their customer-experiencing procedures.

J.D. Power has offices in North The us, Europe and Asia Pacific. To discover much more about the company’s enterprise offerings, check out business. The J.D. Electric power automobile searching device can be identified at

About J.D. Electricity and Marketing/Promotional

1 American Hotel & Lodging Association 2022 Condition of the Resort Business Report pages/default/information/AHLA%20SOTI%20Report%202022%201.24.22.pdf

2 Supply: CoStar/STR

Perspective resource edition on

Contact: Geno Effler, J.D. Electric power West Coast [email protected]

John Roderick East Coastline [email protected]

Search term: UNITED STATES NORTH The united states MICHIGAN

Industry Search term: Info ANALYTICS LODGING Locations Vacation Vacation Expert Services Way of life Consumer

Source: J.D. Electrical power

Copyright Business Wire 2022.

PUB: 07/13/2022 08:00 AM/DISC: 07/13/2022 08:02 AM

Copyright Company Wire 2022.


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