June 14, 2024


Inspired By Travel

Our honeymoon was ruined after travel agent failed to mention Sri Lanka national emergency


A SCOTS couple’s honeymoon was left in tatters after a travel agent allegedly failed to tell them about a state of emergency in Sri Lanka.

Stuart Cairns, 35, and his new wife Hannah, 22, booked the holiday of a lifetime to the Maldives and Dubai before it was dramatically cut short.

A Fife couple's holiday has been left in tatters due to travel restrictions


A Fife couple’s holiday has been left in tatters due to travel restrictions
Stuart and Hannah Cairns were due to travel to Maldives and Dubai


Stuart and Hannah Cairns were due to travel to Maldives and Dubai

But when they arrived at Male airport in the Maldives, they were informed their flight had been scrapped due to travel restrictions caused by ongoing protests over the economic crisis in Sri Lanka.

And they claim Scots travel agent Ramsay World Travel were aware of the curbs but neglected to notify them as their “office was closed”.

The furious newlyweds were stranded for eight hours, they told the Scottish Sun: “We arrived at Male Airport to fly to Sri Lanka but were told boarding was closed.

“We tried to get fast tracked but kept being passed from one information desk to another.

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“The flight time was getting close and we started to panic.

“I managed to get connected to the WiFi and messaged my mum to call Ramsay Travel to find out what we should do, as we were totally unaware of the Sri Lanka’s riots.

“My mum replied saying no holiday-makers are allowed to fly to Sri Lanka. I was stressing out as the flight time was creeping up.”

It comes after chaos erupted in the popular destination due to the country’s economic crisis, which has resulted in protests.

As the UK Foreign Office implemented a change in advice, urging travellers not to visit, unless essential.

The Fife couple claim the Kirkcaldy holiday company tried to “put the blame on Emirates” and even tried to make out it was their fault.

The ordeal has left Stuart and his new wife “stressed and drained”, with the firm allegedly making no effort to reimburse the livid pair.

They added: “This really wasn’t the way we wanted to end our honeymoon – it hasn’t been a fun end to our trip.

“And it doesn’t sound like we would receive anything in terms of compensation or a refund for the five nights we’re missing.”

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The holidaymakers eventually got a return flight to Glasgow from Ramsay’s at no additional cost – just in time for Rangers-daft Stuart to catch the Europa League final.

A spokesperson for Ramsay World Travel said: “We are deeply sorry that Mr & Mrs Cairns honeymoon had to be curtailed by the critical situation in Sri Lanka and the UK Government advice not to travel currently.”

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